Key Messages

Make knowledge of access facilities part of the induction process for new staff

  • Improve the access information available online
  • Implement an early access policy for disabled customers
  • Create an ‘access address book’ so that venues and festivals can store access requirements so that people don’t have to prove their eligibility repetitively
  • Print large print copies of menus or offering table service if bars and concessions aren’t accessible
  • Provide free tickets for Personal Assistants

There is a strong business case for improving accessibility

  • 3 million disabled people attended a live music event in 2011
  • Over 70,000 disabled customers went to an event at a Charter venue or festival last year, contributing £3.5m to the live music industry.
  • Disabled audiences are growing every year, venues and festivals that sign up to the Charter often report increases of over 100% as a result of improving their facilities

Access information in advance of an event is key

  • Deaf and disabled people rely on accurate and comprehensive access information in order to make an informed choice about whether their access requirements will be met
  • Ticket sales could be lost if this information isn’t available in advance of an event going on sale, or disabled people could miss out on their chance to buy tickets

Not all disabled people are wheelchair users

  • Of the 11 million disabled people in the UK, only 8% are wheelchair users
  • Venues with poor physical access can still be making improvements that will benefit disabled people with other impairments
  • Accessible facilities and policies shouldn’t be reserved exclusively for wheelchair users as many other impairment groups may also require access