The Attitude is Everything Charter of Best Practice
List of Charter Venues and Festivals
Attitude is Everything improves Deaf and disabled people’s access to live music by implementing this Charter in music venues and festivals across the U.K. The Charter Award is in 3 stages – Bronze, Silver and Gold. Each stage has conditions that must be fulfilled. We expect music venues and festivals to work through the levels and aim for the Gold which is a commitment to achieving Best Practice in Access over a period of 5 years.
The ethos of the Charter is that Deaf and disabled people should be able to be as independent as they want to be at venues and festivals.
When venues sign up to the Charter of Best Practice, they also agree to be mystery shopped by our team of Deaf and disabled gig-goers and musicians who give us feedback on each venue and festival. Before a venue or festival takes up the bronze award, it will need to have an Access Survey. Each venue or festival must complete an Action Plan of how they will achieve the three stages.
With help from a team of mystery shoppers we obtain feedback on how accessible venues and festivals are and how they are managed from a customer’s perspective. We feed this information back to the venues and festivals so that they can make improvements. We also offer Disability Equality Training and undertake Access Audits to advise on changes that may be required.
Charter Venues and Festivals at each stage should work towards achieving the following minimum standards:
Bronze
- Accessible toilet(s)
- Level access
- An emergency evacuation plan
- An accessible booking system
- ‘2 for 1’ ticket scheme
- Viewing area(s) / platform(s)
- Staff can describe access
- Accessible publicity and access information
- Induction loop / infra red system
- Accessible signage
- Disability Equality Training for staff
- Accessible Campsite (Festivals only)
Silver
- Go beyond the legal minimum level of physical access
- Have an early entrance option
- Backstage/stage access
- An accessible and diverse recruitment policy
- An "Access Address Book"
- Artistically accessible performances
- Extend Disability Equality Training
- Access to the performance
- Extend access policies to partners
Gold
- Become an Ambassador for Best Practice in Access
- Long term commitment
- Track effects of accessible recruitment and measure diversity
Appendix
We have created an appendix for the benefit of Charter Venues and Festivals. It provides further explanations of the facilities and policies we recommend, clarifies the reasons behind each objective in the Charter, and states further detail as to how each element can be achieved and the factors that will need to be considered in order to attain the best possible results.
Please contact Gideon for more information and to discuss your venue or festival signing up to the Attitude is Everything Charter of Best Practice.
gideon@attitudeiseverything.org.uk
0207 383 7979
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