People sat at tables during a training session


Our Disability Equality and Customer Service Training consists of an adaptable set of modules that can be tailored to suit the needs of individual clients, informed by our 18 years of experience in delivering training for a wide array of audiences.

Our creative approach to designing training packages is geared around our core training activity which caters to people working within the live music and outdoor events industries.

We have trained over 6800 industry professionals to date, and currently train around 500 people a year across a wide range of client bases.

These have included venues and festivals of all scales, theatres, arts centres, race courses, exhibition providers, galleries, museums, local authorities, government agencies, security companies, football clubs, community event organisers and major events such as the London Olympics 2012.

Our training is overseen by our DTLLS and PGCE qualified Festivals and Volunteers Manager.

Our training can cover:

  • Disability and the UK today
  • Identifying barriers to access
  • The Equality Act 2010
  • Social model of disability
  • Language and terminology
  • Bespoke case studies
  • Accessible marketing
  • Accessible volunteering
  • Relaxed performances

We strongly recommend that staff at all levels engage with Disability Equality Training, and have tailored our sessions for:

  • Senior management
  • Team leaders
  • Box office staff
  • Security staff and event stewards
  • Small-scale, independent event organisers and producers

We offer on-site training, Train the Trainer options, and are currently working with Falmouth University Events MA course on a module for distance learning.

Previous clients include the O2 Arena, the NAA (National Arena Association), AMG (Academy Music Group), British Council (Venice Pavilion Fellows), Orchestras Live, A Summer Like No Other (Cultural Olympiad London 2012), Brighton Centre, First Direct Arena, Norwich Arts Centre, Roundhouse, Festival Republic, Southwark Council, Sound Connections, Edinburgh Fringe Society and HM Government of Gibraltar

Find out more

Gideon Feldman – Head of Programmes and Business Development

020 7393 7979