We recommend that you build a dedicated Access Information page into your website, and have it clearly linked to from your main page, as a button or in a pull down menu, rather than hidden away. Information should be clear and concise but detailed, and also available to download.
Remember that wheelchair users make up only 8% of the UK's disabled population, so even the most physically inaccessible venues still have an obligation to provide detailed access information. Knowing whether there is a small step, 3 steps or a flight of steps, or whether there is seating or a hearing loop available, could be the deciding factor for someone considering whether or not to buy tickets.
Template: Access information on your website
One line introduction
Contact details for all access enquiries
Provide a named contact if possible, along with a telphone number and email address.
Access around the venue, both approach and inside
Describe approach, entry and specific access routes around the event. Which areas are wheelchair accessible, and which are not, including areas such as bars and stalls. If there are steps, how many? Where possible include photos.
Parking in relation to venue entrance, drop-off points and accessibility of local blue badge spaces.
Local public transport
Information on where local bus stops are, if train or tube stations are step free and the distances of these facilities from you.
Personal assistants tickets at no additional cost
Describe how and when to apply, what evidence is needed, whether they are sent out or collected on site?
Location, is a loop fitted, what will you need to bring?
Viewing platforms or areas
Locations, sightlines? Who can gain access (+1 PA/companion? More?), is there seating available?
Locations, are RADAR locks used, are they accessed by a steward?
Hearing loop + BSL
Provision, locations, signage used to identify
Policy on assistance dogs, area provided for toileting / drinking?
General warning if going to be used, info about how and when warnings will be given during / before performances
Alternative formats available
Large print as a minimum, braille and audio upon request.