State of Access Report 2018

Our fourth State of Access Report examines the barriers faced by Deaf and disabled people when trying to book tickets for live music events, and sets out our vision for ticketing without barriers.

The report includes the findings from our recent Access Booking Survey, and the combined voice of hundreds of Deaf and disabled gig-goers, highlighting the barriers they face when trying to book tickets and access for live music events.

Download the report here

Key Findings

Our survey found that, despite progress being made, a range of barriers still exist. Of more than 300 respondents:

  • 82% had experienced problems booking access
  • 79% had been put off buying gig tickets due to problems booking access
  • 73% had felt discriminated against when trying to book access
  • 11% had considered legal action

On a more positive note, three quarters of respondents thought that the situation for Deaf and disabled customers when booking access for live music had either improved or stayed the same over the last four years, while only 9% felt it had got worse.

Our Vision for Access Booking

Drawing on our 18 years of experience in this area, and the findings of our survey, we have highlighted the 5 key elements needed to ensure an equal booking experience for Deaf and disabled music fans.

We believe that comprehensive and targeted action on these areas will result in greater inclusion at live music events, and enable event organisers to better serve their disabled customers. 

Deaf and disabled music fans need:


A simple and universal system for evidencing access requirements





Accurate and disability-aware information and customer service





Choice and flexibility when booking tickets





To be able to trust that access requirements will be met





Equal access to everything





Find out more in the full report here

Ticketing Without Barriers

To bring this vision to life, we have convened a far reaching coalition of umbrella organisations, ticketing companies, venues and event companies, who have pledged to work together to remove barriers to ticketing: the Ticketing Without Barriers Coalition.

The coalition will enable members to exchange ideas, issues and solutions, and work towards a single, unified vision for what best practice means when it comes to facilitating access booking for Deaf and disabled people.

Find out more about the Ticketing Without Barriers Coalition.

Share the Report

Please help us to spread the word about this report and the help raise awareness of how access booking can be improved for Deaf and disabled fans.

Tweet about this report using @attitudetweets and #StateofAccess.

Tweet about the Ticketing Without Barriers Coalition using #TicketingWithoutBarriers.

If you intend to quote from this report or wish to use the infographics, please contact Jacob here.


Thanks to Arts Council England, PRS for Music and UK Music for supporting the production of this report.